Sunday, February 12, 2012

Indian Customer Service

09/16/2008
deep fried walleye
Walleye as it fries (Ojibwe soul food)
Photo: kashabowie outposts

Warning: When agitated, I become involuntarily rezzy, as in "of the reservation."

I am inspired to write this commentary on cultural issues and public etiquette by a recent experience in an upscale natural foods store here in Cincinnati. My son four-year-old son, Danny, was in the process of picking up something fragile and expensive when I spoke to him sharply, "Hey You!" in my best northern Wisconsin accent. When he looked up, I commanded, "Leave it!"

A group of nicely dressed white ladies turned around abruptly and fearfully clutched their purses. In a sense, it's almost comforting to know that non-Indians inexplicably fear rezzy Indians even outside of Indian country.

This incident reminded me that Indian folks, at least the people I know, have our own take on etiquette, our own style of communication. We are not neccesarily bound by the smiles and niceties of Middle America when prefacing a request or interaction. Some people describe us as painfully blunt or even rude. Maybe so, but since moving to the southernmost edge of the Midwest, where the famed hospitality doesn't always ring true, I've come to embrace my reservation roots. I laugh out loud when I visit Indian country and get a real taste of Indian Customer Service.

My favorite place for Friday night fish fry is on a certain Ojibwe reservation in northern Wisconsin. (Places and people in this story shall be changed or remain nameless to protect my safety.) It is attached to a kind of shopping mall along with the first of the tribe's casinos. Built long before the state's smoking laws, the haze from long ago cigarettes seems to still hang in the air. Many old hand-written signs declaring specials and menu changes decorate its walls. In the end, the proprietors gave up on the menu; everyone knows what they want anyway. Two very local guys, one waiter and one cook, man the restaurant. The cook never leaves the kitchen but does look menacingly out of his little window into the dining room when his interest is piqued. One immediately knows by some primordial instinct that it would not be a good thing to make him have to come out of that kitchen.

We are known here. When he notices us, the waiter demands of my friend, "I s'pose you want hot water for your dang ol' rotten tea bag?!!"


Much trod upon, he eventually arrives at our table, his order pad cocked. Everyone orders the fried walleye, of course, except my friend and me. We want baked.

"Baked?!! Oh, fer Chrissakes!"

"Melvin," he shouts to the cook, "they want baked!!"

Melvin looks out of his window with a look of disbelief. He then very slowly leans his entire upper body out of the doorway. I notice that Melvin is a big Indian man. I try to think of where we parked the car.

walleye with sidesFried walleye with sides
Photo: Blue Spring Cafe

Eventually the fish arrives although the beverages and side dishes lag far behind. But it doesn't matter; we have come for the walleye, Ojibwe soul food. Our eyes roll back; it is delicious. We feast almost wordlessly, lost.

The bill is a long time coming; the waiter sighs and makes much of calculating our special order. It's near closing time and he is surly as he approaches.

Suddenly he plops a huge platter of fried fish on our table.

"Oh, go ahead, it was left over," he smiles.

I recall my nephew once making the mistake of asking a waitress on our relative's reservation about the selection of salad dressing.
"I don't know what the hell they got back there. I'm not supposed to be here anyway; I'm sick!"

She placed his salad on the table in a way that thwarted any further requests.

My nephew remarked, "You know, Auntie, going to an Indian restaurant is kinda like going to someone's house who doesn't want you there."

This is true, but most times you still get something good, although it may not be what you thought you wanted. It's just our way. We use verbs in the command form but we feed you well and with love.

This subject brings a young reporter friend to mind, a Crow woman who works in the mainstream press. She recounts on her Facebook site that she has once again, "been talked to," by the boss. She ends her report with the lament, "Hey, I'm not mean, I'm just Crow!"

Comments

The rez restaurant

A great story that reminds me of our own rez restaurant. It once was a laundramat but the washers and dryers kept breaking so the owner decided to open a restaurant instead. Good thing, because there wasn't one in that district. I took a group of people in there for lunch one day and one guy was very concerned about what would be on the menu. I told him there wouldn't be a menu that there would be two things you could order, a hamburger and the hot dish of the day, which would be hamburger and noodles. When we got there, the owner came out of the kitchen to take our order (she was also the cook.) When this same guy asked what were the choices, she looked at him like he was crazy. She asked him where he was from because he obviously didn't understand the rez. She told him, "Look, you can either have a hamburger or hot dish." He asked what was in the hot dish and she said "hamburger." She then explained to him how it once was a laundramat but now it was a restaurant. She seemed quite pleased with the transformation of her business. Indian soul food here is fry bread and beef, preferably hamburger.